![]() The FortiClient software downloads are quite large, but they are hosted on a server in mainland China. Troubleshooting The FortiClient software is taking a long time to download and/or install. ![]() ![]() If that group is unable to resolve the problem, then please contact UCL’s IT Service Desk. Please join the UCL China Connect DingTalk support group by scanning the QR code here. You will be prompted to download and register for the DingTalk app. When you no longer need the VPN connection, open the VPN Connected window and click Disconnect. Once connected as above, test the connection by browsing to Moodle (UCL's virtual learning environment) and logging in with your user name and password. ![]() Test your VPN connection to the university
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